2019 - Present
Vice President - Operations
Kitchen United/Google Ventures
Developed operating model and systems to scale multi-unit kitchen centers
Reduced operating costs by 38% through introduction of dynamic labor model, work flow efficiencies & detailed-oriented P&L ownership.
Led customer success team & key growth initiatives with internal and external stakeholders to achieve sales growth of 20% through improved client relationships and improved onboarding speed.
Built company culture through execution of new people, training & hiring plan